Return and Refund Policy

Returns:

  1. Duration: Our return policy is valid for 15 days from the date of your purchase. If this period has elapsed since your purchase, we, unfortunately, cannot offer you a refund or exchange.
  2. Eligibility: To qualify for a return:
    • The item must be unused, in the same condition as you received it, and in its original packaging.
    • If any items are missing from your order, you must provide an unboxing or unpacking video to our customer support team.
  3. Products Specification:
    • Items must be returned to us undamaged and in their original packaging within the 15-day period.

Refunds:

  1. Inspection and Notification: Upon receiving and inspecting your return, we will email you to confirm its receipt and notify you of the approval or rejection of your refund request.
  2. Processing:
    • If approved, your refund will be processed, and a credit will be applied to your original payment method within 2-4 business days.
    • For COD orders, we will either issue a cheque or process an IMPS transfer, based on your preference.

Late or Missing Refunds:

  1. If you have not received your refund:
    • First, check your bank account.
    • Then, contact your credit card company or bank, as there might be a processing delay.
    • If you still haven't received your refund after taking these steps, please contact us on care@brandsofbia.com

Cancellations:

  1. Timeframe: Please contact us within 12 hours of placing your order for cancellations.
    • Orders for which dispatch details and tracking codes have been shared cannot be cancelled.

Sale Items:

  1. Only regular-priced items may be refunded. Regrettably, sale items cannot be refunded.

Exchanges:

  1. We only exchange items if they are defective or damaged. If you wish to exchange a product for an identical item, please email us at care@brandsofbia.com and send the item to our designated return address.

Gifts:

  1. If you received an item marked as a gift and shipped directly to you, you would get a gift credit for the value of the return. Upon receiving the returned gift item, a gift certificate will be sent to you.

Shipping:

  1. To return a product, please send it to: M/s Ayaasri Brands Private Limited G1007-A-FRI, G-10, Magna Lake View, S. No.56-P, 57-P, Khanamet, Kondapur, Hyderabad, Rangareddy, Telangana, 500084
    • You will bear the shipping costs for returning the item. These costs are non- refundable. If you receive a refund, the return shipping fee will be deducted from it.
    • The time it takes for exchanged products to reach you may vary based on your location.